Q: Do you do customisation ?
Yes we do, upon request and consultation. Customising designs and measurements typically takes a longer time and charges may vary based on your required customisation.
In order to keep our furniture prices affordable and ensure a short lead time for production so that our beautiful pieces can reach your home much sooner, we manufacture our furniture in small batches based on a fixed design and measurements so that you can get it within 2.5weeks, as long as stock is available. Doing this also allows us to ensure a stringent, consistent quality across all our designs.
Q: Can I make a deposit first and make full payment later?
YES! We are the first online furniture business to allow buy now and pay later options if your products take more than 20 Days to arrive. Note the terms and condition by our 3rd party spilt payments provider here.
Q: How much does Shipping cost?
Our shipping fees are calculated by total order weight. Place your items into the cart and proceed to checkout to view your order shipping fee.
Q:Where do you ship to?
All of our products are available for shipping within Singapore only for now.
Q: When will my item arrive?
We suggest to allow 2.5 weeks for in stock items & 3-4 weeks for non in stocks items. As we need some time to manufacture them. Please note that you may receive multiple deliveries per order. Delays in shipping and delivery with our third party partners can happen for various reason and are unfortunately out of our control.
Q: Can I cancel my order?
Once you place your order you have 24hrs to make the order cancellation. After this time period unfortunately we do not allow cancellation. We hope you can be very certain after you proceed with the checkout button. Any custom made items are not eligible for cancellation after 24hrs. Please refer to our Return Policy clause for additional details.
Q: What measurement units are used on this site?
All measurements are in cm for Length x Width x Height unless stated otherwise.
Q: Do you have a showroom?
No, as we are 100% online so that we can help you save on your cost of goods. We do consignment flagship stores during special occasions! Do sign up for our newsletter to be up to date with us!
Q: Where are your products made?
We source our products from over 50 over suppliers around the world that manufacture in the Mexico, Indonesia, China, Vietnam, India, & Myanmar and more. If you'd like to know the origin of a particular product, please feel free to contact us.
Q: The product name on the box I received doesn't match what I ordered?
We use over 50 different suppliers and often times product names would get repeated between them. To avoid confusion, we rename most products on our site to names unique to us. Some packaging may arrive with the supplier's product name on the box instead of ours. If you have any questions or want to double check, we're always here to help.
Cannot find the answers you're looking for? Contact us at sayhi@lovenestliving.com to find out more.